Reference

What You Should Know Before You Open an Account

Access to shuvowin depends on your local law and eligible region — not every user in every location can open an account, and we want that to be clear from the start.

Jurisdiction-dependent accessAccount eligibility rulesbKash, Nagad, Rocket wallet termsAccount security obligationsContact path for legal queries
shuvowin What You Should Know Before You Open an Account
HOW WE HANDLE THIS

Data Handling, Account Security and Your Rights

We collect only the information needed to operate your account — your contact details, your registered mobile wallet number (bKash, Nagad or Rocket), and your transaction history. We do not sell this data. You can request a summary of what we hold on your account by contacting support with your registered wallet number as verification.

Cookie and Session Data

We use session cookies to keep your account active while you navigate the platform. You can clear these via your mobile browser settings at any time without losing your account data.

Wallet Data Retention

Your bKash, Nagad or Rocket number is stored to match transactions to your account. It is not shared with third parties outside the payment processing chain for your chosen wallet.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact us immediately and we will lock the account while we investigate.

Requesting Changes or Deletion

To update your personal details or request account closure, contact support through live chat or email. Identity confirmation via your registered wallet number is required before any change is applied.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your eligibility, account status, or how a specific legal term applies to your situation, contact our support team directly. We handle legal queries separately from general account help — flag your message as a legal or compliance question so it reaches the right team without delay.

Team online

Live Chat

Available from the account portal. Flag your message as a legal query and our compliance-aware team will respond as a priority over general support tickets.

Email Support

Send your legal question to our support address listed in your account settings. Include your registered bKash, Nagad or Rocket number for identity matching.

Account Help Centre

The Help Centre inside your account dashboard covers eligibility checks, wallet verification steps and account restriction queries in one place.

Common Legal and Eligibility Questions

These are the questions we hear most often about eligibility, account terms and how our legal framework applies to you. If your question is not here, contact support and reference this legal page.

Access depends on your local law and eligible region. You must verify that using this type of platform is permitted where you are before registering. We do not make that determination for you.

Wallet identity matching prevents fraud and ensures withdrawals reach the correct person. If your registered Nagad or bKash number does not match the wallet owner, the account may be held for review.

We hold your contact details, registered mobile wallet number (bKash, Nagad or Rocket) and transaction history. You can request a summary by contacting support with your wallet number for verification.

Contact support via live chat or email, flag it as a legal or account-details request, and confirm your identity using your current registered wallet number before any change is processed.

Revised terms take effect immediately when published on this page. We recommend checking this page if you have not visited for a while, especially before making a new deposit via Rocket or bKash.

Yes. Contact support and request account closure. Identity confirmation via your registered wallet is required. Retention of certain transaction records may still apply under applicable rules.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.